Please send the patient questionnaire to a minimum of 40 assessors. We recommend that you select at least 40 patients to ensure ACP360 receive the recommended minimum number of 25 returns to support the analysis. If you wish your report to be completed with less than 25 returns we will add the following disclaimer: ‘Please note that there are fewer than the recommended 25 returns, so please treat the patient results with caution.’

You will need to contact us to generate your report.

How to select patient assessors:

For psychiatrists with a caseload size greater than 60

  • Number each patient on your caseload consecutively starting from one and let the ACP 360 team know the total number of people on your caseload. The ACP360 team CAN generate a random list of 40 numbers representing the patients to whom to send the questionnaire or you can use an online random number generator yourself.

 

For psychiatrists with a caseload size between 40 and 60

  • Include all of the patients on your caseload.

 

For psychiatrists with a caseload size of fewer than 40

  • Include all of your current caseload. Make the number up to 40, or the highest number practical, by including in consecutive order those patients who have been most recently discharged from your caseload.
     

Please do not exclude any eligible patient who is on your caseload.  If you do, please document the reason and discuss this with your appraisal manager.

You may wish to record the names and contact details of the patients you have selected to assess you so that you can send reminder letters if necessary.

 

Contacting patient assessors

There are two ways to send the questionnaire to patients. You can send the questionnaire to patients via email through your dashboard or you can download a copy of your questionnaire.

Email

If you choose to email your patients, they will receive a link to an online questionnaire and the feedback will be automatically include in your report.

The system will send out automated reminders to those who have not responded.

 

Sending paper questionnaires

Please ensure that patient and colleague feedback is collected confidentially, and returned to the ACP360 team in a way that protects the anonymity of the feedback provider.

 

Changes due to COVID-19:

  • If you're able to, we strongly encourage you to input patient email addresses on your dashboard so they can complete the feedback form online.
     
  • If this is not possible, then we will be accepting scanned copies of the questionnaire during this time. We recommend you do the following (though we are flexible - please carry out whichever way suits you best!):
     
    • Print off paper copies and distribute to your patients (either via post or in person)
       
    • Include an envelope that patients can put their completed feedback forms into
       
    • Ask another member of staff (e.g. secretary, ward admin) to collect the completed feedback forms to ensure patient confidentiality is maintained
       
    • Ask the member of staff to scan completed forms and email to us at ACP360@rcpsych.ac.uk. Forms can be emailed in bulk once all responses have been collated, or they can be emailed individually as and when they are completed (though please do keep track of which ones have been sent to avoid duplication).
       
  • If you are struggling to collect patient feedback, you are able to access a 270 report which will contain the feedback from your colleagues.
     
  • Remember, there is no time limit on your assessment (only your account, which is valid for 5 years), so you can keep this open as long as you need to.

 

If you absolutely must return them via post, please see the following:

Any post sent to the College will have to be forwarded to team members as we are still working from home, so it will take longer to input your feedback. 

We would recommend that you provide patients with a stamped and addressed envelope for them to return the feedback form to us directly (please copy and paste our ACP360 address below).

If feedback forms are collected in bulk, please ensure that this is done by a third party.

 

CONFIDENTIAL

ACP 360 

Royal College of Psychiatrists

Centre for Quality Improvement

21 Prescot Street

London 

E1 8BB

 

Please accept our apologies for any disruption and inconvenience this will cause. All decisions have been made with the best interests of College staff, members, and patients in mind.

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