What is ACP360?

ACP 360 is the Royal College of Psychiatrists’ 360-degree feedback system. Its purpose is formative - to enable personal development. It provides structured feedback to psychiatrists in two of the GMC’s core domains – working with colleagues and relating to patients. ACP 360 covers eight domains that psychiatrists themselves have identified as being important:

  • Communication
  • Availability
  • Emotional intelligence
  • Decision-making
  • Relationships with service users
  • Relationships with relatives/ carers
  • Relationships with other psychiatrists
  • Relationships with their team


What is 360 degree feedback?

360-degree feedback (sometimes known as multi-source feedback) is a model of assessment which aims to present more rounded feedback to an individual than the traditional “top-down” approach where feedback is gathered only from an individual’s line manager:

Feedback is gathered using validated and reliable questionnaires that measure an individual’s behaviour in certain areas. High quality feedback will only be achieved if the instruments have good psychometric properties.

The psychometric properties of ACP 360 have been tested and the results were published in the British Journal of Psychiatry.

This method of gathering feedback is gaining popularity in the health sector. This is both part of the general movement towards better regulation and because it is recognised that multi-source feedback is the best way of assessing certain aspects of good medical practice as defined by the GMC. Revalidation now requires psychiatrists to participate in an independent appraisal such as ACP 360.



How much does ACP 360 cost?

Individual subscription

A five-year ACP 360 registration is £135 (inc VAT) for individual consultants.

There is a discounted rate for renewing members, of £119 (inc VAT).

Organisation subscription

We also offer a discounted rate of £97+ VAT (£116.40) per consultant, for organisations.

Great value

You can do as many assessments during your five-year registration cycle as you like. Depending on type of membership, this means the cost of ACP 360 is only £22 - £26 per year.


How long does the ACP 360 process take?

The process takes about 8 weeks. If you reach the recommended number of returns, you are able to contact the ACP 360 team for your report to be generated (this will be generated within 1 working day).


How many feedback responses do I need to collect before I can request my report to be generated?

We recommend that you collect at least 25 patient responses, and 13 colleague responses. This is alongside your self-assessment. If collecting the above amount of responses is not achievable, please contact the team. 


Can ACP 360 be used by SAS doctors who have completed their core training in psychiatry?



What can 360 feedback tell me?

360-degree feedback (sometimes known as multi-source feedback) is a model of assessment which aims to present more rounded feedback to an individual than the traditional “top-down” approach where feedback is gathered only from an individual’s line manager. It is an opportunity to gain a perspective on how important aspects of your work performance are perceived by colleagues and service users. Scores can help you to identify areas of good practice as well as areas that you might further develop.


What if I am not able to collect patient feedback?

ACP 360 offer a 270 version of the assessment. The report will be compiled of feedback from colleagues and your self-assessment.


How is free text feedback included?

Free text comments can complement the numerical feedback in the main report by giving you further insight into your strengths and areas for development. The experience from other multi-source feedback tools which use free text is that participants find this component of the assessment valuable and encouraging.  Both colleagues and patients are given the option to leave free text comments in their feedback.


Could unfair criticism from one colleague skew my results?

A high number of colleagues and patients complete assessments and their responses are aggregated.  Negative responses from one person will not greatly affect the mean scores. Also, the ACP 360 report is just one part of the portfolio of information that will be considered at your appraisal. Please be aware that we do not share individual colleague responses with participants. All data is presented in aggregate form and individual questionnaires are not available.


How should I read the main report?

You should read the report in full and reflect on what it suggests are areas where you are strong and areas on which you might want to work in the future.  Do these fit with your self-perception?  You should not focus unduly on one single item but on domain scores and what the report as a whole tells you about yourself.  The benchmark scores are there to guide you.  Do not become fixated on whether you are above or below the mean.  Remember that a score of 4 means that your performance has been assessed as being moderately high (good) on the behavior(s) covered by that item or domain.  Any score of 4 or above means that your patients and colleagues have high regard for you.


With whom should I share my report?

Firstly, you should take time yourself to reflect on what you can learn from the report. After that, the best setting to discuss your report is in your appraisal meeting. If you have a mentor or coach, you may also wish to share elements of your report with them. There is a space on the system which allows you to enter the details of your appraiser, so you can electronically send them you report. This is optional.


What should I do if I am concerned about my results?

Discuss any concerns with the colleague who is conducting your appraisal or with another trusted colleague or mentor. Remember that ACP 360 is not an examination, there is no pass or fail, and the process is designed to enable you to reflect on and improve your practice.


How do I use the report as part of my appraisal?

The ACP 360 report should be included in the portfolio of information that you discuss with your appraiser. The discussion with your appraiser should consider the strengths and areas for development in a balanced way.


What else can I do with the results?

We recommend that you develop an action plan to address any issues that have been identified by the ACP 360 process. This might be part of a wider personal development plan agreed with your appraiser and/or peer group. Some issues might also be taken into the job planning process with your clinical manager. For example, if it is agreed during the appraisal discussion that an unduly heavy workload is a factor affecting your results. We recommend that you make a diary note to review your action plan and progress 6 months after appraisal.  The action plan can then be further reviewed at your next appraisal meeting.


When should I next undergo ACP 360?

This should be discussed with your appraiser, as needs may vary. As a guide, we recommend that psychiatrists undertake ACP 360 at least once every 5 years.  The GMC requires revalidation every 5 years.


What if I enrol and do not complete the process?

If you wish to withdraw from ACP 360 please contact us within 30 days of registration and we will offer you a full refund as long as you have not activated your account.


Please click here to access FAQs for Appraisers and Trust Appraisals Leads.


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