Template email for online patient feedback

Provided below is a template email which you may wish to send to patients in advance of the ACP questionnaire. The purpose of this email is to introduce and briefly explain the ACP process and to confirm their agreement to participate. Please feel free to edit and use this template as you see fit.

 

 

Dear [NAME],

I am inviting you to provide online feedback as part of my participation in a 360 multi-source assessment process. I am taking part in this to collect feedback on the quality of the work I provide as a psychiatrist.

ACP 360 is run by the Royal College of Psychiatrists' Centre for Quality Improvement. The process gathers feedback from a range of people who are affected by my work. This includes psychiatrist colleagues, other members of the clinical team, administrative and management staff and patients. The completed questionnaire will then be sent to the Royal College of Psychiatrists, and I will receive a summary of the grouped responses. I will not see the questionnaire that you have completed at any stage.

Your participation is voluntaryyour responses are confidential, and you can opt-out at any time. You are one of many patients that I have invited to provide feedback and I would be grateful if you could complete a questionnaire within the next 10 days. It should take about 10-15 minutes.

The questionnaire can be completed online, using a link which I will send to your email address. I would be grateful if you would reply to this email to confirm if you’re happy for your email address to be used by the Royal College of Psychiatrists’ feedback system, ACP360. You can find more information about how the College uses information here: https://www.rcpsych.ac.uk/about-us/legal/data-protection/360-assessment-privacy-notice

If you do not wish your email to be used in this way and would prefer to provide your feedback via post, please contact [INSERT DETAILS HERE].

Completed questionnaires are received by the Royal College of Psychiatrists, and I will receive a summary of the grouped responses. I will not see the questionnaire that you have completed at any stage.

Please be completely frank when completing the form. I am participating in this assessment process because I am seeking honest feedback about my performance.  This will help me to understand what my strengths are and to identify any issues on which I need to work.

If completing the questionnaire makes you anxious or brings up any unwanted feelings, please contact your care coordinator or call [INSERT DETAILS HERE] for support.

Many thanks for your help

Best wishes, 

 

 

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