Requesting feedback from professionals
This page provides additional information on the process for requesting feedback from professionals.
Confirm your feedback group
Before you collect feedback using MAEP, you may first wish to email the professionals from whom you’d like to collect feedback, to introduce the MAEP process and confirm their agreement to participate.
If you wish to send an email in advance, a template has been provided under ‘Info for Expert Witnesses’: ‘Template Email for Requesting Professionals' Feedback’. You can copy, paste and edit this content as required in your email.
Request feedback
When you’re ready, you can now use MAEP to contact your chosen professionals and request submission of their feedback online.
Under the menu option ‘Feedback’, go to your ‘Dashboard’. If you haven’t already, create a case for your feedback by entering a Case Identifier and selecting ‘Add New Case’ (located at the bottom of your Dashboard). Against the appropriate case, in the section, ‘Request feedback from professionals involved in your case’, enter the name and email address of your contacts for feedback. Click ‘Send email’ when done.
Please ensure that you request feedback from as many professionals as possible to receive at least 2 responses for a Case Report, and/or at least 4 responses from across all cases for a Cumulative Report.
Once you have clicked ‘Send email’, the system will automatically send an email to the recipient. The email will explain what MAEP is and why you are requesting the feedback. The email will also contain a link to the feedback questionnaire which is linked directly to your case. This will allow the outcomes to be automatically included in your report.
After clicking the link, the recipient will be asked to enter their email address. This is the same email address that you entered to send the request for feedback. It’s important that this address is entered exactly in order to be recognised.
Every 7 days, the system will send out an automated reminder to the recipient. These reminder emails will continue to be sent until the recipient has completed the feedback, or the assessment is closed, or the recipient has declined to give feedback.
Removing details
Recipients may decline to give feedback. In these cases, the recipient will be invited to contact the MAEP team stating that they do not wish to participate. The MAEP team will delete their details from the system.
Reports of emails not being sent/received
The system automatically sends the email requesting feedback and reminders. Sometimes these emails are marked as junk/spam or may not be delivered.
If you are concerned that recipients are not receiving automated emails inviting them to provide feedback:
- Double check that the current email address is being used
- Check that the email address has been entered correctly
- Ask recipients to check their junk/spam folders
- Contact the MAEP team if you continue to experience problems.