Contacting service users
There are two ways to send the questionnaire to service users and carers. You can send the questionnaire to service users via email through your dashboard or you can download a copy of your questionnaire.
If you choose to email your patients, they will receive a link to an online questionnaire. You can do this via your dashboard.
If you send a paper questionnaire to patients, please ensure that you enclose with each questionnaire and envelope with the address below so that the patient can return the questionnaire directly to us confidentially (copy and paste our address), and include a copy of the template letter below.
CONFIDENTIAL
MSAN360
Royal College of Psychiatrists
Centre for Quality Improvement
21 Prescot Street
London
E1 8BB
Dear NAME
I am inviting you to provide feedback as part of my participation in a 360 multi-source assessment process. I am taking part in this to collect feedback on the quality of the work I provide as a Care Coordinator.
The 360 assessment is run by the Royal College of Psychiatrists' Centre for Quality Improvement. The process gathers feedback from a range of people who are affected by my work. This includes colleagues, other members of the clinical team, administrative and management staff and patients.
Your participation is voluntary and your responses are confidential. You are one of many service users that I have invited to provide feedback and I would be grateful if you could complete the attached questionnaire within the next 10 days. It should take about 10-15 minutes. When you have completed it, please post it back in the envelope provided.
The questionnaire goes directly to the Royal College of Psychiatrists and I will receive a summary of the grouped responses. I will not see the questionnaire that you have completed.
Please be completely frank when completing the form. I am participating in this assessment process because I am seeking honest feedback about my performance. This will help me to understand what my strengths are and to identify any issues on which I need to work.
If completing the questionnaire makes you anxious or brings up any unwanted feelings, please contact your care coordinator or call PLEASE INSERT DETAILS HERE for support.
Many thanks for your help
Best wishes,
NAME